COMPANY OVERVIEW
Local Food Marketplace is a small team and as such, we frequently work in cross-functional teams. We encourage innovation and your suggestions on how we can be more efficient and serve customers more effectively. We are entrepreneurial and do not spend a lot of time “managing” people – we operate as a flat organization and so being a self-starter with strong communication skills is critical. You have a lot of autonomy in how you do your work, but we expect a high level of commitment to our customers and our team’s success. LFM plays a pivotal role for the local food community – we are widely considered a market leader in this space. We have a reputation for strong customer service, and it is critical that all team members approach their work at LFM with professionalism, commitment to long term success, and meaningful connections. 

POSITION OVERVIEW 

Remote + Full Time 
Hourly + Benefits 

The Sales Support Specialist is a new position at Local Food Marketplace and will report directly to the Director of Sales. The primary goal for this position is to enable the sales team to increase sales – through lead generation, qualifying potential customers for a demo, and increasing demonstrations.  The Sales Specialist will also develop product and customer knowledge to conduct one-on-one consultations and technical demos with customers and prospective customers. The right candidate should have relevant sales experience in prior roles.  

POSITION RESPONSIBILITIES 

Sales (80-90%) 

• Assist with responding to incoming leads, resulting in consultation calls being scheduled  

• Follow-up on inbound leads from webinars, demo requests, conferences, etc. and qualify them for a consultation and/or demo. 

• Follow-up with highly engaged prospects and qualify them for a consult/demo. 

• Conduct outbound sales for qualified prospects looking for technology 

• Monitor groups on social media groups and introduce LFM as appropriate 

• Send introductory emails, proactively reaching out to prospective customers searching for technology 

• Provide consultations and software demonstrations for prospects and customers as directed by Sales Director. 

• Prepare and provide webinars for customers and prospects as directed by Sales Director. 

• Assist with webinar and presentation slide decks as needed 

• Maintain accurate data in CRM platform for marketing and sales purposes (meeting notes, emails, contact information, business information and needs) 

• Perform market research & populate CRM database with potential Assist with processing incoming leads, resulting in consultation calls being scheduled  

• Maintain booth presence and conduct sessions at regional conferences (approx 3-4 conferences per year) 

Marketing Support (10-20%) 

• Provide backup support for marketing coordinator 

• Learn & manage CRM 

• Send marketing emails as directed  

• Assist with creating and managing marketing lists in CRM  

• Assist with brainstorming, creating & implementing marketing automations. 

• Develop & suggest strategies (e.g. partnerships, marketing campaigns, etc.) to increase market share and adoption of LFM platform 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

• Requires a bachelor’s degree 

• Requires experience in customer service or sales, experience in a related technology preferred 

• Experience with CRM and marketing platforms 

• Experience working with farms, food hubs, and farmers markets is preferred. 

OTHER SKILLS AND ABILITIES AND REQUIREMENTS 

• High level of written & verbal communications skills 

• Technical skills include: Advanced skills in excel & spreadsheet programs  

• Work may be performed remotely 

• Position requires occasional overtime and weekends, as needed 

• Position may require some travel – to our headquarters or to represent LFM at conferences and tradeshows. Travel expenses within guidelines will be reimbursed. 

LFM believes in an entrepreneurial culture and so we are open to a wide range of experience and skills sets that require different amounts of ramp up time and training to reach the full potential of the position.  Most positions at LFM (including this one) are hourly positions, with paid overtime and benefits.  The pay rate for Sales Specialist is starting at $25/hr and adjustable based on skills and experience.

HOW TO APPLY 

To apply for this position, send your cover letter and resume to info@localfoodmarketplace.com with the subject line “ATTN: Stefanie Jaeger, Sales Specialist Application”. We look forward to hearing from you!