Founded in 1969 as a grassroots movement led by faith-based organizations and community leaders in response to growing concerns about poverty and hunger in their City, ALIVE! is a volunteer-governed 501(c)3 not-for-profit organization dedicated to providing emergency and basic needs support to people in Alexandria. Its Food Program is one of six programs currently run by ALIVE! Today, the Food Program team of staff and volunteers provides the largest food assistance effort in the City of Alexandria.
Summary of Responsibilities:
The Food Center Service Navigator is responsible for managing the client experience at the ALIVE! Food Hubs. This includes ensuring regular hours, coordinating services, ensuring clients are connected to appropriate services, training volunteers to connect clients facing a variety of issues due to the impacts of COVID-19 to appropriate services. The Service Navigator will work closely with other members of the team to assess, plan, implement, monitor, and evaluate actions required to meet the client’s human service needs and ensure volunteers and staff at the food centers are working collaboratively in the best interests of clients. This position is dynamic in nature and will require creativity and collaboration, a positive, pro-active attitude.
Duties to include, but not limited to:
- Provide direct support to families who are accessing or are interested in accessing services by helping families:
- Understand and make informed choices about their service options.
- Find and select a qualified service provider(s) to assist with the needs/goals of each family requesting support.
- Complete and submit required documentation.
- Ensure families feel supported in connecting to available resources and services in their local communities.
- Serve as a client advocate.
- Provide crisis intervention and follow-up as may be necessary.
- Maintain telephone availability for clients during the workday.
- Coordinate systems to ensure care that is safe, timely, effective, efficient, equitable, and client centered.
- Listening to clients’ concerns and providing recommended guidance to access other services.
- Recording clients’ progress, charting referrals and following up as needed.
- Build relationships with local community-based organizations to ensure people are aware of services and to garner feedback about client needs and opportunities for clients.
- Coordinate, schedule and promote co-located support teams from other organizations.
- Train and manage volunteers.
- Ensure food is appropriately distributed to clients.
- Provide regular reports on outcome measures and maintain client data.
- Degree in Counseling, Social Work, Human Service Administration, Psychology and/or equivalent experience.
- Ability to work autonomously and cooperatively as part of a team(s).
- Strong human relations skills and excellent in customer service.
- Good knowledge of local community and human services organizations.
- Excellent written & oral communication skills.
- Computer proficiency in MS office and database experience.
- Strong organizational skills and attention to detail.
- Excellent ability to problem-solve.
- Ability to multi-task and manage time effectively.
- Valid driver’s license as some travel required.
- Demonstrated commitment to serving low-income communities.
- Experience in community engagement and advocacy.
- Ability to work collaboratively with other members of the interdisciplinary team.
- Readiness to have flexible work schedule, including standing commitment to possible evening hours and some Saturdays.
- Bilingual – Spanish preferred
Please send resume and cover letter to Shaklia Moore firstname.lastname@example.org.
Health and dental benefits, option to participate in 403b.